Part 1: Order Management
The process begins once a customer clicks on your Checkout or verifies their order. A well-oiled logistics management system will have processes in place for monitoring inventory, informing customers how their order matches what’s available, and accepting payments. Screening methods for bogus buyers and fraudulent transactions should also be in place.
Of course, the real movement comes with coordinating between suppliers, warehouse and transportation companies, which are all aspects of order management. Your logistics system should help make this easier for you. If you have an order management software (OMS), it will consolidate your orders.
For example, if you have a social media page, an official website, and a mobile app, your OMS will be able to gather all orders from these places without you needing to switch from one platform to another. If your OMS is integrated, it can also give you insights and data for your marketing and accounting departments. Other features include being able to sync with third-party vendors’ inventories and popular marketplaces, as well as giving the option to pay in various currencies.